Privacy policy

This document sets out the Privacy Policy of CGA Games, hereinafter referred to as “CGA Games”.

This Privacy Policy (together with our Terms and Conditions) is to let you know what kind of personal data we collect from you, or that you provide to us, and how we use and protect that data. Please take time to familiarize yourself and carefully understand our values and practices with respect to your personal data and how we use it.

We reserve the right to change this Privacy Policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our Website with regards to the information that they shared and/or collected at CGA Games. This Privacy Policy is not applicable to any information collected offline or via channels other than this website.


We ask for your consent to process your information for specific purposes and you have the right to withdraw your consent at any time. However, by using our website, you hereby consent to our Privacy Policy and agree to its terms.

What information we may collect from you

We may collect and process information about you from these sources:
  • Information you provide to us, including information submitted through our websites via hereby referred to as ‘our Website’. This includes information you provided during account registration with us.
  • We may ask you for information when you report a problem to us.
  • We may record and keep a copy of our conversations through email, chat or other related form of correspondence when you contact us.
  • We may collect other data that you submit via our social media accounts and other means of communication such as when you participate in surveys, promotions, or provide feedback to us.
  • Details of transactions you perform through our Website.
  • Details of your visits and interactions to our Website including, but not limited to your location data; usage and traffic data; web and system logs; device and communication data; referrer data.

Why We Collect Your Data

CGA Games will collect your Personal Information only by lawful and fair means and not in an intrusive way to operate its business as a licensed online wagering bookmaker for the following purposes:

  • If you wish to subscribe to CGA Games marketing communications.
  • To provide and improve services to you as a Member.
  • To identify you as a Member and authenticate your identity for security purposes and comply with our legal obligations.
  • To maintain your Member account.
  • To upgrade and enhance your experience within the website or over the device, or to tailor or develop information, services, or products to suit your needs which may include market research and conducting promotions.
  • To create aggregate data about Members through demographic profiling, statistical analysis of the database to provide to potential and existing stakeholders, and to allow for more efficient operation of CGA Games business. We also use this data to analyze User's accounts for the presence of multi-accounting.
  • To respond to your questions, comments, or requests.
  • To comply with CGA Games contractual, legal, and statutory obligations.
  • For taking appropriate action if CGA Games has a reason to suspect that unlawful activity or misconduct of a serious nature has been, is being, or may be engaged in that relates to our functions and activities.
  • To establish, exercise, or defend any legal claims.

Unless it is required by law, your personal data will not be disclosed to third parties. As CGA Games business partners or suppliers or service providers may be responsible for certain parts of the overall functioning or operation of the Website, personal data may be disclosed to them. The employees of CGA Games have access to your personal data for the purpose of executing their duties and providing you with the best possible assistance and service. You hereby consent to such disclosures.

CGA Games using users’ information for marketing purposes. However, we respect users’ privacy. If users do not wish to receive any promotional materials, they can choose such an option during registration or unsubscribe at any time.

What we may do and how we process your personal information

We only process your personal information when and where it is lawful for us to do so and on the basis of one or more of the following:

  • In order for us to provide the services to you and for us to fulfill our contract with you as stipulated in our Terms and Conditions.
  • When and where we are required to do so for legal and regulatory purposes.
  • When and where it is in our legitimate interests to process your personal information provided that these do not prejudice your own rights and intesterests.
  • When and where you consent to it.
  • To give you access to our Website and any service you request from us.
  • To manage and operate your account on our Website. To process your transactions with your payment provider.
  • To communicate with you in response to enquiries and concerns you raised with us.
  • To monitor your use of our Website to enhance our services and provide a more personalised customer experience.
  • To inform you of any changes in our Website.
  • To keep you updated on our offers and events.
  • To assist you in diagnosing problems in your account, system problems, and administering our Website
  • To carry out customer research, analysis and testing.

We will process your personal information for the following purposes:

  1. Cookies and device monitoring

    • We will collect information about your use of our Website and the device(s) you use to access our services for system administration and anti-fraud monitoring purposes. This information may include, but not limited to, IP address, operating system, browser type, and device type.
    • We may collect information and potential personal data through the use of cookies stored on your device or computer. Cookies contain information stored by your browser on your computer’s hard drive. Cookies enable us to identify you, monitor your usage of our Website, and to recognise your visits to our Website. They also allow us to improve our Website, and to give you a more personalised service.
    • Most browsers automatically accept cookies. You may refuse to accept cookies by activating the appropriate setting on your browser. However, if you select to use this setting, you may be unable to access and use all or certain parts of our Website. Unless you have set your browser to refuse cookies, our system will issue cookies when you log on to our Website.
    • If you choose to disable cookies after you have previously accessed our Website, we recommend that you delete any persistent cookies stored on your computer’s or device’s hard drive. You can manage this via your browser settings.
  2. Sharing and disclosure of your information

    We may share your information with third-party processors that may process your information on our behalf and to comply with our legal and regulatory duties, obligations and responsibilities. These third-party processors will only process your personal information in accordance with our Privacy Policy and provided that they will adhere to our security requirements. We may share and disclose your information to third parties:
    • If CGA Games or substantially all of its assets should be acquired by a third party, all personal data held by us may be one of the assets transferred.
    • If we sell or buy any business assets, in which we may disclose your personal information to prospective sellers or buyers of our business or assets.
    • If we are legally required, or permitted, to disclose or share your personal information to comply with any legal obligation, regulatory requirement, or to protect the rights, assets, or safety of CGA Games, and our clients. This may include exchanging information with other organisations for the purposes for fraud protection and credit risk reduction.
  3. Safeguarding and Securing the Data

    CGA Games is committed to securing your data and keeping it confidential. CGA Games has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.
  4. Third party links

    Our Website may have links to external third party websites that may be of benefit to you. However, you should be aware that third party websites are operated independently from us and so not covered by our Privacy Policy. We cannot ensure the protection of any information that you provide to any third party website that links to or from our website. We assume no responsibility or liability whatsoever for the practices, actions or policies of such third parties.
  5. Retaining and deleting personal data

    Our Policy and procedure are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. Notwithstanding the other provisions, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
  6. Your rights

    • a right to access your personal data held by us and receive certain personal data in machine-readable format.
    • a right to object to processing where lawful basis is that it is in our legitimate interests although we may still process your personal data where there are other relevant lawful bases or where we have compelling grounds to continue processing your personal data in our interests which are not overridden by your rights, interests or freedoms;
    • a right to have inaccurate personal data rectified;
    • a right to have certain personal data erased when it is no longer necessary for us to process it, when you have withdrawn your consent, when your personal data has been unlawfully processed, or when it is in accordance with a legal or regulatory obligation to erase your data.
    • a right to request an explanation of the logic involved where we make decisions about you solely through automated means
    • a right to complain to your national data protection regulator;
    • a right to object to direct marketing, which can be done by opting-out of direct marketing either unsubscribing via email or by emailing us with a request to [email protected]. You also have a right to object to any profiling to the extent that it relates to direct marketing only.

    If you are unsure about your rights or are concerned about how your personal data may be processed you should contact your national data protection regulator.

    If you would like to exercise any of your rights then you can do so by emailing us at [email protected]. Please be aware that whilst we will try to accommodate any request you make in respect of your rights they are not absolute rights. This means that we may have to refuse your request or may only be able to comply with it in part.

    Where you make a request in respect of your rights we will require proof of identification. We may also ask that you clarify your request. If we receive repeated requests or have reason to believe requests are being made unreasonably we reserve the right not to respond.

  7. Marketing

    We may use your information to contact you in relation to promotions, products, or services that you may be interested in from time to time. We may also carry out profiling based on your personal information and activity on our Website in order to send you relevant marketing information. You may opt-out any time by emailing us at [email protected].
  8. Retaining your personal information

    We will only keep your information for as long as it is necessary to provide you with products and services, or as required by law. We may be required in certain circumstances to retain your information indefinitely, for example under our procedures to maintain responsible gambling and self-exclusion.
  9. Privacy policy updates

    We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our Website and you will be deemed to have accepted the terms of the Privacy Policy on your first use of the Website following the alterations. We recommend that you check this page regularly to keep up-to-date. In the event that you do not agree with any changes, we recommend that you contact customer support for clarifying or otherwise closing Your Account.
  10. Contact

    For any questions, comments, concerns regarding our Privacy Policy, please contact us through: [email protected]