Privacy policy

This document sets out the Privacy Policy of CGA Games, hereinafter referred to as “CGA Games”.

This Privacy Policy (together with our Terms and Conditions) is to let you know what kind of personal data we collect from you, or that you provide to us, and how we use and protect that data. Please take time to familiarize yourself and carefully understand our values and practices with respect to your personal data and how we use it.

We reserve the right to change this Privacy Policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our Website with regards to the information that they shared and/or collected at CGA Games. This Privacy Policy is not applicable to any information collected offline or via channels other than this website.

Consent

We ask for your consent to process your information for specific purposes and you have the right to withdraw your consent at any time. However, by using our website, you hereby consent to our Privacy Policy and agree to its terms.

What information we may collect from you

We may collect and process information about you from these sources:

Information you provide to us, including information submitted through our websites via https://www.cgagames.org hereby referred to as ‘our Website’. This includes information you provided during account registration with us.
We may ask you for information when you report a problem to us.
We may record and keep a copy of our conversations through email, chat or other related form of correspondence when you contact us.
We may collect other data that you submit via our social media accounts and other means of communication such as when you participate in surveys, promotions, or provide feedback to us.
Details of transactions you perform through our Website.
Details of your visits and interactions to our Website including, but not limited to your location data; usage and traffic data; web and system logs; device and communication data; referrer data.

Why We Collect Your Data

CGA Games will collect your Personal Information only by lawful and fair means and not in an intrusive way to operate its business as a licensed online wagering bookmaker for the following purposes:

If you wish to subscribe to CGA Games marketing communications.
To provide and improve services to you as a Member.
To identify you as a Member and authenticate your identity for security purposes and comply with our legal obligations.
To maintain your Member account.
To upgrade and enhance your experience within the website or over the device, or to tailor or develop information, services, or products to suit your needs which may include market research and conducting promotions.
To create aggregate data about Members through demographic profiling, statistical analysis of the database to provide to potential and existing stakeholders, and to allow for more efficient operation of CGA Games business. We also use this data to analyze User's accounts for the presence of multi-accounting.
To respond to your questions, comments, or requests.
To comply with CGA Games contractual, legal, and statutory obligations.
For taking appropriate action if CGA Games has a reason to suspect that unlawful activity or misconduct of a serious nature has been, is being, or may be engaged in that relates to our functions and activities.
To establish, exercise, or defend any legal claims.

Unless it is required by law, your personal data will not be disclosed to third parties. As CGA Games business partners or suppliers or service providers may be responsible for certain parts of the overall functioning or operation of the Website, personal data may be disclosed to them. The employees of CGA Games have access to your personal data for the purpose of executing their duties and providing you with the best possible assistance and service. You hereby consent to such disclosures.

CGA Games using users’ information for marketing purposes. However, we respect users’ privacy. If users do not wish to receive any promotional materials, they can choose such an option during registration or unsubscribe at any time.

What we may do and how we process your personal information

We only process your personal information when and where it is lawful for us to do so and on the basis of one or more of the following:

In order for us to provide the services to you and for us to fulfill our contract with you as stipulated in our Terms and Conditions.
When and where we are required to do so for legal and regulatory purposes.
When and where it is in our legitimate interests to process your personal information provided that these do not prejudice your own rights and intesterests.
When and where you consent to it.
To give you access to our Website and any service you request from us.
To manage and operate your account on our Website. To process your transactions with your payment provider.
To communicate with you in response to enquiries and concerns you raised with us.
To monitor your use of our Website to enhance our services and provide a more personalised customer experience.
To inform you of any changes in our Website.
To keep you updated on our offers and events.
To assist you in diagnosing problems in your account, system problems, and administering our Website
To carry out customer research, analysis and testing.

We will process your personal information for the following purposes: