referred to as “CGA Games”.
know what kind of personal data we collect from you, or that you provide
to us, and how we use and protect that data. Please take time to
familiarize yourself and carefully understand our values and practices
with respect to your personal data and how we use it.
which you will be promptly updated. If you want to make sure that you are
up to date with the latest changes, we advise you to frequently visit this
page. If you have additional questions or require more information about
visitors to our Website with regards to the information that they shared
any information collected offline or via channels other than this website.
We ask for your consent to process your information for specific purposes
and you have the right to withdraw your consent at any time. However, by
What information we may collect from you
We may collect and process information about you from these sources:
Information you provide to us, including information submitted through
our websites via https://www.cgagames.org hereby referred to as ‘our
Website’. This includes information you provided during account
registration with us.
- We may ask you for information when you report a problem to us.
We may record and keep a copy of our conversations through email, chat
or other related form of correspondence when you contact us.
We may collect other data that you submit via our social media accounts
and other means of communication such as when you participate in
surveys, promotions, or provide feedback to us.
- Details of transactions you perform through our Website.
Details of your visits and interactions to our Website including, but
not limited to your location data; usage and traffic data; web and
system logs; device and communication data; referrer data.
Why We Collect Your Data
CGA Games will collect your Personal Information only by
lawful and fair means and not in an intrusive way to operate its business
as a licensed online wagering bookmaker for the following purposes:
- If you wish to subscribe to CGA Games marketing communications.
- To provide and improve services to you as a Member.
To identify you as a Member and authenticate your identity for security
purposes and comply with our legal obligations.
- To maintain your Member account.
To upgrade and enhance your experience within the website or over the
device, or to tailor or develop information, services, or products to
suit your needs which may include market research and conducting
To create aggregate data about Members through demographic profiling,
statistical analysis of the database to provide to potential and
existing stakeholders, and to allow for more efficient operation of CGA
Games business. We also use this data to analyze User's accounts for the
presence of multi-accounting.
- To respond to your questions, comments, or requests.
To comply with CGA Games contractual, legal, and statutory obligations.
For taking appropriate action if CGA Games has a reason to suspect that
unlawful activity or misconduct of a serious nature has been, is being,
or may be engaged in that relates to our functions and activities.
- To establish, exercise, or defend any legal claims.
Unless it is required by law, your personal data will not be disclosed to
third parties. As CGA Games business partners or suppliers or service
providers may be responsible for certain parts of the overall functioning
or operation of the Website, personal data may be disclosed to them. The
employees of CGA Games have access to your personal data for the purpose
of executing their duties and providing you with the best possible
assistance and service. You hereby consent to such disclosures.
CGA Games using users’ information for marketing purposes. However, we
respect users’ privacy. If users do not wish to receive any promotional
materials, they can choose such an option during registration or
unsubscribe at any time.
What we may do and how we process your personal information
We only process your personal information when and where it is lawful for
us to do so and on the basis of one or more of the following:
In order for us to provide the services to you and for us to fulfill our
contract with you as stipulated in our Terms and Conditions.
When and where we are required to do so for legal and regulatory
When and where it is in our legitimate interests to process your
personal information provided that these do not prejudice your own
rights and intesterests.
- When and where you consent to it.
To give you access to our Website and any service you request from us.
To manage and operate your account on our Website. To process your
transactions with your payment provider.
To communicate with you in response to enquiries and concerns you raised
To monitor your use of our Website to enhance our services and provide a
more personalised customer experience.
- To inform you of any changes in our Website.
- To keep you updated on our offers and events.
To assist you in diagnosing problems in your account, system problems,
and administering our Website
- To carry out customer research, analysis and testing.
We will process your personal information for the following purposes:
Cookies and device monitoring
We will collect information about your use of our Website and the
device(s) you use to access our services for system administration
and anti-fraud monitoring purposes. This information may include,
but not limited to, IP address, operating system, browser type, and
We may collect information and potential personal data through the
information stored by your browser on your computer’s hard drive.
Cookies enable us to identify you, monitor your usage of our
Website, and to recognise your visits to our Website. They also
allow us to improve our Website, and to give you a more personalised
Most browsers automatically accept cookies. You may refuse to accept
cookies by activating the appropriate setting on your browser.
However, if you select to use this setting, you may be unable to
access and use all or certain parts of our Website. Unless you have
when you log on to our Website.
If you choose to disable cookies after you have previously accessed
our Website, we recommend that you delete any persistent cookies
stored on your computer’s or device’s hard drive. You can manage
this via your browser settings.
Sharing and disclosure of your information
We may share your information with third-party processors that may
process your information on our behalf and to comply with our legal and
regulatory duties, obligations and responsibilities. These third-party
processors will only process your personal information in accordance
security requirements. We may share and disclose your information to
If CGA Games or substantially all of its assets should be acquired
by a third party, all personal data held by us may be one of the
If we sell or buy any business assets, in which we may disclose your
personal information to prospective sellers or buyers of our
business or assets.
If we are legally required, or permitted, to disclose or share your
personal information to comply with any legal obligation, regulatory
requirement, or to protect the rights, assets, or safety of CGA
Games, and our clients. This may include exchanging information with
other organisations for the purposes for fraud protection and credit
Safeguarding and Securing the Data
CGA Games is committed to securing your data and keeping it
confidential. CGA Games has done all in its power to prevent data theft,
unauthorized access, and disclosure by implementing the latest
technologies and software, which help us safeguard all the information
we collect online.
Third party links
Our Website may have links to external third party websites that may be
of benefit to you. However, you should be aware that third party
websites are operated independently from us and so not covered by our
you provide to any third party website that links to or from our
website. We assume no responsibility or liability whatsoever for the
practices, actions or policies of such third parties.
Retaining and deleting personal data
Our Policy and procedure are designed to help ensure that we comply with
our legal obligations in relation to the retention and deletion of
personal data. Personal data that we process for any purpose or purposes
shall not be kept for longer than is necessary for that purpose or those
purposes. Notwithstanding the other provisions, we may retain your
personal data where such retention is necessary for compliance with a
legal obligation to which we are subject, or in order to protect your
vital interests or the vital interests of another natural person.
a right to access your personal data held by us and receive certain
personal data in machine-readable format.
a right to object to processing where lawful basis is that it is in
our legitimate interests although we may still process your personal
data where there are other relevant lawful bases or where we have
compelling grounds to continue processing your personal data in our
interests which are not overridden by your rights, interests or
- a right to have inaccurate personal data rectified;
a right to have certain personal data erased when it is no longer
necessary for us to process it, when you have withdrawn your
consent, when your personal data has been unlawfully processed, or
when it is in accordance with a legal or regulatory obligation to
erase your data.
a right to request an explanation of the logic involved where we
make decisions about you solely through automated means
a right to complain to your national data protection regulator;
a right to object to direct marketing, which can be done by
opting-out of direct marketing either unsubscribing via email or by
emailing us with a request to [email protected] You also have a
right to object to any profiling to the extent that it relates to
direct marketing only.
If you are unsure about your rights or are concerned about how your
personal data may be processed you should contact your national data
If you would like to exercise any of your rights then you can do so by
emailing us at [email protected] Please be aware that whilst we
will try to accommodate any request you make in respect of your rights
they are not absolute rights. This means that we may have to refuse
your request or may only be able to comply with it in part.
Where you make a request in respect of your rights we will require
proof of identification. We may also ask that you clarify your
request. If we receive repeated requests or have reason to believe
requests are being made unreasonably we reserve the right not to
We may use your information to contact you in relation to promotions,
products, or services that you may be interested in from time to time.
We may also carry out profiling based on your personal information and
activity on our Website in order to send you relevant marketing
information. You may opt-out any time by emailing us at
Retaining your personal information
We will only keep your information for as long as it is necessary to
provide you with products and services, or as required by law. We may be
required in certain circumstances to retain your information
indefinitely, for example under our procedures to maintain responsible
gambling and self-exclusion.
law changes). Any changes will be immediately posted on our Website and
your first use of the Website following the alterations. We recommend
that you check this page regularly to keep up-to-date. In the event that
you do not agree with any changes, we recommend that you contact
customer support for clarifying or otherwise closing Your Account.
please contact us through: [email protected]