These terms and conditions and the documents referred to below (the
"Terms") apply to the use of the current website (the "Website") and its
related or connected services (collectively, the "Service"). You should
carefully review these Terms as they contain important information
concerning your rights and obligations regarding the use of the Website
and form a binding legal agreement between you - our customer (the
"Customer"), and us (the "Website"). By using this Website and/or
accessing the Service, you, whether you are a guest or a registered user
with an account (“Account”), agree to be bound by these Terms, together
with any amendments, which may be published from time to time. If you do
not accept these Terms, you should refrain from accessing the Service
and using the Website.
We reserve the right to revise and amend the Terms (including any
documents referred to and linked to below) at any time. You should visit
this page periodically to review the Terms and Conditions. Amendments
will be binding and effective immediately upon publication on this
Website. If you object to any such changes, you must immediately stop
using the Service. Your continued use of the Website following such
publication will indicate your agreement to be bound by the Terms as
amended. Any bets not settled prior to the changed Terms taking effect
will be subject to the pre-existing Terms. If the Terms and Conditions
of CGA Games are updated, the platform will notify you and ask you to
confirm your consent.
Term of agreement
These Terms shall remain in full force and effect while you access
or use the Service or are a Customer or visitor of the Website.
These Terms will survive the termination of your Account for any
No waiver by us, whether by conduct or otherwise, of a breach or
threatened breach by you of any term or condition of these Terms
shall be effective against, or binding upon, us unless made in
writing and duly signed by us, and, unless otherwise provided in the
written waiver, shall be limited to the specific breach waived. The
failure of us to enforce at any time any term or condition of these
Terms shall not be construed to be a waiver of such provision or of
the right of us to enforce such provision at any other time.
By hereafter accessing or using the Service, you acknowledge having
read, understood, and agreed to each and every paragraph of these
Terms. As a result, you hereby irrevocably waive any future
argument, claim, demand, or proceeding to the contrary of anything
contained in these Terms.
In the event of there being a discrepancy between the English
language version of these rules and any other language version, the
English language version will be deemed to be correct.
These Terms constitute the entire agreement between you and us with
respect to your access to and use of the Service and supersede all
other prior agreements and communications, whether oral or written
with respect to the subject matter hereof.
To access our betting service, you are required to complete the
application for the registration of an account as set out on the
- You agree that at all times when using the Service:
Before using the Service, you must personally complete the
registration form and read and accept these Terms. Additionally, you
will need to fund your Service Account using the CGA payment method
only on our Website.
If You register via email You have to provide accurate contact
information, inclusive of a valid email address (“Registered Email
Address”), and update such information in the future to keep it
accurate. It is your responsibility to keep your contact details up
to date on your Account. Failure to do so may result in you failing
to receive important Account related notifications and information
from us, including changes we make to these Terms. We identify and
communicate with our Customers via their Registered Email Address.
It is the responsibility of the Customer to maintain an active and
unique email account, to provide us with the correct email address,
and to advise the Company of any changes in their email address.
Each Customer is wholly responsible for maintaining the security of
his Registered Email Address to prevent the use of his Registered
Email Address by any third party. Company shall not be responsible
for any damages or losses deemed or alleged to have resulted from
communications between Company and the Customer using the Registered
Email Address. We will immediately suspend your Account upon written
notice to you to this effect if you intentionally provide false or
inaccurate personal information.
You are only allowed to register one Account with the Service.
Accounts are subject to immediate closure if it is found that you
have multiple Accounts registered with us. This includes the use of
representatives, relatives, associates, affiliates, related parties,
connected persons, and/or third parties operating on your behalf.
You must keep your password for the Service confidential. Provided
that the Account information requested has been correctly supplied,
we are entitled to assume that bets, deposits, and withdrawals have
been made by you. We advise you to change your password on a regular
basis and never disclose it to any third party. It is your
responsibility to protect your password and any failure to do so
shall be at your sole risk, expense and responsibility. You may log
out of the Service at the end of each session. If you believe any of
your Account Information is being misused by a third party, or your
Account has been hacked into, or your password has been discovered
by a third party, you must notify us immediately. You must notify us
if your Registered Email Address has been hacked into, we may,
however, require you to provide additional information/
documentation so that we can verify your identity. We will
immediately suspend your Account once we are aware of such an
incident. In the meantime, you are responsible for all activity on
your Account including third-party access, regardless of whether or
not their access was authorized by you.
You must not at any time transmit any content or other information
on the Service to another Customer or any other party by way of
screen capture (or another similar method), nor display any such
information or content in a frame or in any other manner that is
different from how it would appear if such Customer or third party
had typed the URL for the Service into the browser line.
We are under no obligation to open an Account for you and our
website sign-up page is merely an invitation to treat. It is
entirely within our sole discretion whether or not to proceed with
the opening of an Account for you and, should we refuse to open an
Account for you, we are under no obligation to provide you with a
reason for the refusal.
Upon receipt of your application, we may be in touch to request
further information and/ or documentation from you in order for us
to comply with our regulatory and legal obligations.
Users who register via mail, need to verify their account (via
mail). If it will not be done within 30 days, we will delete this
account. The company reserves the right to change this period.
We allow only one account per e-mail address, wallet, etc. If more
players wish to use the same account, exceptions can be made after
proving the identity of all the connected account users. It is
necessary to indicate correct and real names. Players who created
multiple accounts with the sole intention of taking advantage of our
bonus promotions (if any) will not be eligible to receive any
winnings made with our bonuses. Furthermore, their accounts will be
blocked upon recognition without prior notice.
A player can have only one account. All duplicate player accounts
will be counted as “duplicates” and will be closed immediately. Any
winnings, bonuses, and returns that you have gained from the
duplicate account we call into question, and also, we may reclaim
it. You will return to us all demanded funds, which have been
withdrawn from your duplicate account.
If you do not confirm that you are already 21 years old, the Company
has the right to freeze your account until you prove your age. If it
is proved that you are younger than 21 years old and you did some
actions on the Website, the provisions of Article 17 shall apply.
If you breach these Terms, or we have a reasonable suspicion that
you did so, we may with or without prior notice to you terminate
your account. In such a case, all your outstanding bets will be
canceled and your account will be closed, and we may also confiscate
and recover from your account balance the amount of the winnings
awarded or paid to you and all bonuses, bonus money, and other
incentives, which you shall forfeit in such a case. Following this,
on your request and subject to our discretion, we will return the
remainder of the real money balance of your account (if any) to you,
subject to reasonable charges, regulatory obligations, and our
ability to do so using the payment method we verified as belonging
solely to you.
We may close or suspend an Account if you are not or we reasonably
believe that you are not complying with these Terms, or to ensure
the integrity or fairness of the Service or if we have other
reasonable grounds to do so. We may not always be able to give you
prior notice. If we close or suspend your Account due to you not
complying with these Terms, we may cancel and/or void any of your
bets and withhold any money in your account (including the deposit).
We reserve the right to close or suspend any Account without prior
notice and without returning all funds. Contractual obligations
already matured will however be honored.
We reserve the right to refuse, restrict, cancel or limit any wager
at any time for whatever reason, including any bet perceived to be
placed in a fraudulent manner in order to circumvent our betting
limits and/or our system regulations.
If any amount is mistakenly credited to your Account it remains our
property and when we become aware of any such mistake, we shall
notify you and the amount will be withdrawn from your Account.
You must inform us as soon as you become aware of any errors with
respect to your Account. In the event we deem in our sole discretion
that you have been taking unfair advantage of any bonuses or have
executed any other act in bad faith in relation to a bonus,
promotion offered on the Website, we shall have the right to block
or terminate your account and, in such circumstances, we shall be
under no obligation to refund you any funds that may be in your
Should you wish to close your account with us, please send an email
from your Registered Email Address to our Customer Support
Department via the links on the Website.
CGA Games keeps the data on the betting history for not longer than
When the User makes a request for the account closure, the User
accepts the fact that their account is not going to be ever
unlocked. It is pretty advisable to withdraw all of your funds
before closing the account.
CGA Games does not block or suspend Inactive accounts (an account that
has not been used for a long period of time).
You acknowledge that at all times when accessing the Website and using
You are over 21, or of the legal age at which gambling or gaming
activities are allowed under the law or jurisdiction that applies to
you. We reserve the right to request proof of age documents from you
at any time.
You are of legal capacity and can enter into a binding legal
agreement with us. You must not access the Website or utilize the
Service if you are not of legal capacity.
You are aware that the right to access and use the Website and any
products there offered, may be considered illegal in certain
countries. We are not able to verify the legality of service in each
and every jurisdiction, consequently, you are responsible in
determining whether your accessing and using our website is
compliant with the applicable laws in your country and you warrant
to us that gambling is not illegal in the territory where you
When placing bets you may lose some or all of your money deposited
to the Service in accordance with these Terms and you will be fully
responsible for that loss.
When placing bets you must not use any information obtained in
breach of any legislation in force in the country in which you were
when the bet was placed.
You are not acting on behalf of another party or for any commercial
purposes, but solely on your own behalf as a private individual in a
You must not either attempt to manipulate any market or element
within the Service in bad faith nor in a manner that adversely
affects the integrity of the Service or us.
You must generally act in good faith in relation to the use of the
Service at all times and for all bets made using the Service.
You, or, if applicable, your employees, employers, agents, or family
members, are not registered as an Affiliate in our Affiliate
While using CGA Games at any time you consent to provide us only
true, real, and objective data on default and when We request it.
You understand the volatility of the crypto market and you accept
the possibility of your currency/currencies price changing.
You are a mentally competent person and you do not suffer from
gambling addiction. In case a person with such a problem enters the
Site - the responsibility lies on their side only.
You agree not to use any third-party software in any of the
subdivisions of CGA Games as well as not to abuse any
game/functioning bugs found on the platform.
You must not use the Service:
If you are under the age of 21 years (or below the age of majority
as stipulated in the laws of the jurisdiction applicable to you) or
if you are not legally able to enter into a binding legal agreement
with us or you acting as an agent for, or otherwise on behalf, of a
person under 21 years (or below the age of majority as stipulated in
the laws of the jurisdiction applicable to you);
To collect nicknames, e-mail addresses, and/or other information of
other Customers by any means (for example, by sending spam, other
types of unsolicited emails, or the unauthorized framing of, or
linking to, the Service);
To disrupt or unduly affect or influence the activities of other
Customers or the operation of the Service generally;
To promote unsolicited commercial advertisements, affiliate links,
and other forms of solicitation which may be removed from the
Service without notice;
In any way which, in our reasonable opinion, could be considered as
an attempt to: (i) cheat the Service or another Customer using the
Service; or (ii) collude with any other Customer using the Service
in order to obtain a dishonest advantage;
To scrape our odds or violate any of our Intellectual Property
- For any unlawful activity whatsoever;
Creating multiple accounts for the purpose of collusion, fraud,
Service abuse, and/or any kind of Service manipulation is prohibited
and may result in account closure.
You cannot sell or transfer your account to third parties, nor can
you acquire a player account from a third party.
We may immediately terminate your Account upon written notice to you
if you use the Service for unauthorized purposes. We may also take
legal action against you for doing so in certain circumstances.
Restrictions to the use of the third-party products (Live, Table
Games and Slots, etc.) are set on the side of the product provider
and are not under the control of the CGA Games side.
Payment Transactions and Processors
Before making a deposit the User has to be sure of the correctness
of the chain of the token he/she is depositing as well as meeting
the minimal amount of deposit to make sure the deposit will be
credited and reflected on the balance. In case a mistake in the
deposit/withdrawal is done by the user - the responsibility lies on
their side only.
All transactions made on our site might be checked to prevent money
laundering or terrorism financing activity. Suspicious transactions
will be reported to the relevant authority.
Deposit of Funds
Platform has no minimum deposit amount. The maximum deposit amount
is not limited. CGA Games doesn't have any fee for deposits but it
will depend on the exchange rate. Some of the deposits may take some
time related to the network hash rate.
You are responsible for your own wallet charges that you may incur
due to depositing funds with us.
You agree to fully pay any and all payments and charges due to us or
to payment providers in connection with your use of the Service. You
further agree not to make any charge-backs or renounce or cancel or
otherwise reverse any of your deposits, and in any such event you
will refund and compensate us for such unpaid deposits including any
expenses incurred by us in the process of collecting your deposit,
and you agree that any winnings from wagers utilizing those charged
back funds will be forfeited.
Funds originating from criminal and/or illegal and/or unauthorized
activities must not be deposited to the Site.
We do not offer refunds for deposits made in CGA Games, except
provided herein. By depositing money, you agree not to make any
charge-backs, reversals, refunds, or otherwise cancel any deposits
into your Account, and agree to refund and compensate us for unpaid
Withdrawal of Funds
1. The responsibility for withdrawing the funds lies with the User only
and the Site does not refund the funds that may occur as lost funds in
case the receiving wallet/platform doesn’t accept transactions from
smart-contract, any definite coins, or in case the user chose the wrong
chain of transfer.
Rules of Play, refunds, and cancellations in Sports betting
The winner of an event will be determined on the date of the event's
settlement, and we will not recognize protested or overturned
decisions for wagering purposes.
CGA Games reserves the right to refuse any bet or part of a bet
without providing a reason at any time.
In the situations where the bet or odds were calculated incorrectly
(due to human error, system error, or mistakes made by the referring
results source), we will reset/correct the results.
If a match result is overturned for any reason by the governing body
of the match within the payout period, then all money will be
If a draw occurs in a game where a draw option is offered, all
stakes on a team win or lose will be lost. If a draw option is not
offered, then everyone receives a refund in the outcome of a draw in
the match. And if a draw option has not been made available, then
extra time will count, if played.
Minimum and maximum wager amounts on all events will be determined
by the bookmaker/producers and are subject to change without prior
written notice. We also reserve the right to adjust limits on
individual Accounts as well.
Customers are solely responsible for their own Account transactions.
Once a transaction is complete, it cannot be changed. We do not take
responsibility for missing or duplicate wagers made by the Customer
and will not entertain discrepancy requests because a play is
missing or duplicated. Customers may review their transactions in
the History (my bets) section of the site after each session to
ensure all requested wagers were accepted.
A matchup will have action as long as the two teams are correct, and
regardless of the League header in which it is placed on our
The start dates and times displayed on the Website for eSport
matches are an indication only and are not guaranteed to be correct.
If a match is suspended or postponed, and not resumed within 72
hours from the actual scheduled start time, the match will have no
action and wagers will be refunded. The exception being any wager on
whether a team/player advances in a tournament or wins the
tournament, will have action regardless of a suspended or postponed
The statistics of the official scoring provider or the official
website of the respective competition or match are used to calculate
bets. If statistics from the official scoring provider or the
official website are not available, or if there are clear
indications that statistics from the official scoring provider or
official website are incorrect, we will wait for the official result
to calculate the markets. CGA Games reserves the right to
recalculate bets, the result of which has been changed after the end
of the event or incorrectly calculated before.
If an event is posted by us with an incorrect date, all wagers have
action based on the date announced by the governing body.
If a team is using stand-ins, the result is still valid as it was
the team's choice to use the stand-ins.
The Company reserves the right to remove events, markets, and any
other products from the Website.
You acknowledge to read and accept the rules of the participating
websites for the acceptance/cancellation of bets.
You are eligible to participate in rebate programs. Said bonus
programs, as to their conditions, amount and issuance, shall be
subject to the discretion of CGA Games.
In the event of an error or malfunction of our system or processes,
all bets are rendered void. You are under an obligation to inform us
immediately as soon as you become aware of any error with the
Service. In the event of communication or system errors or bugs or
viruses occurring in connection with the Service and/or payments
made to you as a result of a defect or error in the Service, we will
not be liable to you or to any third party for any direct or
indirect costs, expenses, losses or claims arising or resulting from
such errors, and we reserve the right to void all games/bets in
question and take any other action to correct such errors.
We make every effort to ensure that we do not make errors in posting
bookmaker lines. However, if as a result of human error or system
problems a bet is accepted at an odd that is: materially different
from those available in the general market at the time the bet was
made; or clearly incorrect given the chance of the event occurring
at the time the bet was made then we reserve the right to cancel or
void that wager or to cancel or void a wager made after an event has
Matters Beyond Our Control
We cannot be held liable for any failure or delay in providing the
Service due to an event of Force Majeure which could reasonably be
considered to be outside our control despite our execution of
reasonable preventative measures such as: an act of God; trade or
labor dispute; power cut; act, failure or omission of any government
or authority; obstruction or failure of telecommunication services;
or any other delay or failure caused by a third party.
We will not be liable for any resulting loss or damage that you may
suffer. In such an event, we reserve the right to cancel or suspend
the Service without incurring any liability.
To the extent permitted by applicable law, we will not compensate
you for any reasonably foreseeable loss or damage (either direct or
indirect) you may suffer if we fail to carry out our obligations
under these terms unless we breach any duties imposed on us by law
(including if we cause death or personal injury by our negligence)
in which case we shall not be liable to you if that failure is
attributed to: (I) Your own fault; (II) A third party unconnected
with our performance of these terms (for instance problems due to
communications network performance, congestion, and connectivity or
the performance of your computer equipment); or (III) Any other
events which neither we nor our suppliers could have foreseen or
forestalled even if we or they had taken reasonable care. As this
service is for consumer use only, we will not be liable for any
business losses of any kind.
We strongly recommend that You: (I) Take care to verify the
suitability and compatibility of the service with your own computer
equipment prior to use; and (II) Take reasonable precautions to
protect yourself against harmful programs or devices including
through installation of antivirus software.
Gambling By Those Under Age
If we suspect that you are currently under 21 years or were under 21
years (or below the age of majority as stipulated in the laws of the
jurisdiction applicable to you) when you placed any bets through the
Service your Account will be suspended (locked) to prevent you
placing any further bets or making any withdrawals from your
Account. We will then investigate the matter, including whether you
have been betting as an agent for, or otherwise on behalf of, of a
person under 21 years (or below the age of majority as stipulated in
the laws of the jurisdiction applicable to you). If have found that
you: (a) are currently; (b) were under 21 years or below the
majority age which applies to you at the relevant time; or (c) have
been betting as an agent for or at the behest of a person under 21
years or below the majority age which applies: all winnings
currently or due to be credited to your Account will be retained;
all winnings gained from betting through the Service while being
under age must be paid to us on demand (if you fail to comply with
this provision we will seek to recover all costs associated with
recovery of such sums); and/or any monies deposited in your Account
which are not winnings will be returned to you OR retained until you
turn 21 years old at our sole discretion. We reserve the right to
deduct payment transaction fees from the amount to return, including
transaction fees for deposits to your CGA Games account which we
This condition also applies to you if you are over the age of 21
years, but you are placing your bets within a jurisdiction that
specifies a higher age than 21 years for legal betting and you are
below that legal minimum age in that jurisdiction.
In the event we suspect you are in breach of the provisions of this
Clause or are attempting to rely on them for a fraudulent purpose,
we reserve the right to take any action necessary in order to
investigate the matter, including informing the relevant law
Any unauthorized use of our name and logo may result in legal action
being taken against you.
As between us and you, we are the sole owners of the rights in and
to the Service, our technology, software, and business systems (the
"Systems") as well as our odds. you must not use your personal
profile for your own commercial gain (such as selling your status
update to an advertiser); and when selecting a nickname for your
Account we reserve the right to remove or reclaim it if we believe
You may not use our URL, trademarks, trade names and/or trade dress,
logos ("Marks"), and/or our odds in connection with any product or
service that is not ours, that in any manner is likely to confuse
Customers or in the public or that in any manner disparages us.
Except as expressly provided in these Terms, we and our licensors do
not grant you any express or implied rights, license, title, or
interest in or to the Systems or the Marks and all such rights,
license, title, and interest specifically retained by us and our
licensors. You agree not to use any automatic or manual device to
monitor or copy web pages or content within the Service. Any
unauthorized use or reproduction may result in legal action being
taken against you.
CGA Games is legally licensed under Philippine Amusement and Gaming
Corporation and offers players a variety of online casino games,
including sports, slots, table games and live casino games,
available to play on a number of different devices. We provide
high-standard and comprehensive personal privacy and confidentiality
measures and a high-strength fund security system.
Subject to these Terms and your compliance with them, we grant to
you a non-exclusive, limited, non-transferable, and
non-sublicensable license to access and use the Service for your
personal non-commercial purposes only. Our license to you terminates
if our agreement with you under these Terms ends.
Save in respect of your own content, you may not under any
circumstances modify, publish, transmit, transfer, sell, reproduce,
upload, post, distribute, perform, display, create derivative works
from, or in any other manner exploit, the Service and/or any of the
content thereon or the software contained therein, except as we
expressly permit in these Terms or otherwise on the Website. No
information or content on the Service or made available to you in
connection with the Service may be modified or altered, merged with
other data, or published in any form including for example screen or
database scraping and any other activity intended to collect, store,
reorganize or manipulate such information or content.
Any non-compliance by you with this Clause may also be a violation
of our or third parties’ intellectual property and other proprietary
rights which may subject you to civil liability and/or criminal
Your Conduct and Safety
For your protection and protection of all our Customers, the posting
of any content on the Service, as well as conduct in connection
therewith and/or the Service, which is in any way unlawful,
inappropriate or undesirable is strictly prohibited (“Prohibited
If you engage in Prohibited Behavior, or we determine in our sole
discretion that you are engaging in Prohibited Behavior, your
Account and/or your access to or use of the Service may be
terminated immediately without notice to you. Legal action may be
taken against you by another Customer, other third party,
enforcement authorities, and/or us with respect to you having
engaged in Prohibited Behavior.
If you find or suspect that the player is cheating, colluding, or
undertaking fraudulent activities, please inform our representative
immediately. The Company reserves the right to terminate games or
events in each of the above cases and in any other instances to
The above list of Prohibited Behavior is not exhaustive and may be
modified by us at any time or from time to time. We reserve the
right to investigate and to take all such actions as we in our sole
discretion deem appropriate or necessary under the circumstances,
including without limitation deleting the Customer’s posting(s) from
the Service and/or terminating their Account, and take any action
against any Customer or third party who directly or indirectly in,
or knowingly permits any third party to directly or indirectly
engage in Prohibited Behavior, with or without notice to such
Customer or third party.
Prohibited Behavior includes, but is not limited to, accessing or
using the Service to:
promote or share information that you know is false, misleading,
conduct any unlawful or illegal activity, such as, but not
limited to, any activity that furthers or promotes any criminal
activity or enterprise, violates another Customer's or any other
third party’s privacy or other rights or that creates or spreads
- harm minors in any way;
transmit or make available any content that is unlawful,
harmful, threatening, abusive, tortuous, defamatory, vulgar,
obscene, lewd, violent, hateful, or racially or ethnically or
transmit or make available any content that the user does not
have a right to make available under any law or contractual or
fiduciary relationship, including without limitation, any
content that infringes a third party’s copyright, trademark or
other intellectual property and proprietary rights;
transmit or make available any content or material that contains
any software virus or other computer or programming code
(including HTML) designed to interrupt, destroy or alter the
functionality of the Service, its presentation, or any other
website, computer software, or hardware;
interfere with, disrupt or reverse engineer the Service in any
manner, including, without limitation, intercepting, emulating
or redirecting the communication protocols used by us, creating
or using cheats, mods or hacks or any other software designed to
modify the Service, or using any software that intercepts or
collects information from or through the Service;
retrieve or index any information from the Service using any
robot or another automated mechanism;
participate in any activity or action that, in the sole and
entire unfettered discretion of us results or may result in
another Customer being defrauded or scammed;
transmit or make available any unsolicited or unauthorized
advertising or mass mailing such as, but not limited to, junk
mail, instant messaging, "spam", chain letters, pyramid schemes,
or other forms of solicitations;
create Accounts on the Website by automated means or under false
or fraudulent pretenses;
- impersonate another Customer or any other third party;
using of the cheating and unfair advantages including system
malfunction and errors, also using of bots (automatic players)
or exploitation of the “errors’; criminal activities, including
money laundering and other criminal intrusions.
Links to Other Websites
The Service may contain links to third-party websites that are not
maintained by, or related to, us, and over which we have no control.
Links to such websites are provided solely as a convenience to Customers
and are in no way investigated, monitored, or checked for accuracy or
completeness by us. Links to such websites do not imply any endorsement
by us of, and/or any affiliation with, the linked websites or their
content or their owner(s). We have no control over or responsibility for
the availability nor their accuracy, completeness, accessibility, and
usefulness. Accordingly, when accessing such websites, we recommend that
you take the usual precautions when visiting a new website including
Communications and Notices
All communications and notices to be given under these Terms by you
to us shall be sent using a Customer Support form on the Website.
All communications and notices to be given under these Terms by us
to you shall unless otherwise specified in these Terms, be either
posted on the Website and/or sent to the Registered Email Address we
hold on our system for the relevant Customer. The method of such
communication shall be in our sole and exclusive discretion.
All communications and notices to be given under these Terms by
either you or us, shall be in writing in the English language and
must be given to and from the Registered Email Address in your
From time to time, we may contact you by email for the purpose of
offering you information about betting, unique promotional
offerings, and other information from CGA Games. You agree to
receive such emails when you agree to these Terms when registering
at the Website. You can opt-out of receiving such promotional
offerings from us at any time by changing your account settings.
If you have any concerns or questions regarding these Terms you
should contact our Customer Service Department via the links on the
Website and use your Registered Email Address in all communication
with us. If a user has a complaint, you should write an email
regarding a dispute to our customer service team at
Notwithstanding the foregoing, we take no liability whatsoever to
you or to any third party when responding to any complaint that we
received or took action in connection therewith.
If a Customer is not satisfied with how a bet has been settled then
the Customer should provide details of their grievance to our
Customer Service Department. We shall use our reasonable endeavors
to respond to queries of this nature within a few days (and in any
event, we intend to respond to all such queries within 28 days of
Disputes must be lodged within fourteen (14) days from the date the
wager in question has been decided. No claims will be honored after
this period. The Customer is solely responsible for their Account
In the event of a dispute arising between you and us our Customer
Service Department will attempt to reach an agreed solution. Should
our Customer Service Department be unable to reach an agreed
solution with you, the matter will be escalated to our management.
Should all efforts to resolve a dispute to the Customer's
satisfaction have failed, the Customer has the right to lodge a
complaint with our licensing body.
Neither these Terms nor any of the rights or obligations hereunder may
be assigned by you without the prior written consent of us, which
consent will not be unreasonably withheld. We may, without your consent,
assign all or any portion of our rights and obligations hereunder to any
third party provided such third party is able to provide a service of
substantially similar quality to the Service by posting written notice
to this effect on the Service.
Breach of These Terms
Without limiting our other remedies, we may suspend or terminate
your Account and refuse to continue to provide you with the Service,
in either case without giving you prior notice, if, in our
reasonable opinion, you breach any material term of these Terms.
Notice of any such action taken will, however, be promptly provided
You agree to fully indemnify, defend and hold harmless CGA Games and
its shareholders, directors, agents, and employees from and against
all claims, demands, liabilities, damages, losses, costs, and
expenses, including legal fees and any other charges whatsoever,
howsoever caused, that may arise as a result of: (i) your breach of
this Agreement, in whole or in part; (ii) violation by you of any
law or any third party rights; and (iii) use by you of the Service.