Terms of service

Definition of Terms

  • CGA - Refers to Crypto Game Alliance An unprecedented gaming platform that applies encryption and random algorithms to the games and realizes game usage through blockchain-based cryptocurrency. We introduce CGA, The next-generation gaming platform.
  • CGA Coin - Is the exclusive cryptocurrency of the Crypto Game Alliance platform which overcomes problems such as slow block time, inefficient mining method, centralized hash power which counters decentralization, and more. In greater speeds compared to Bitcoin, users can verify the entire transaction process within a few seconds.
  • CGA Explorer - Through CGA block explorer, the entire history of transactions can be viewed and verified. Please visit the website and search with hash value or CGA account address for real-time lookup.
  • CGA Wallet - Using an application in both iOS and Android OS, users can experience easy account wallet management and fast coin transfer. Android: https://play.google.com/store/apps/details?id=co.cga.ffwallet IOS: https://apps.apple.com/kr/app/cga-wallet-pro/id1470400568
  • CGA Crypto Games - With our encryption system, manipulating the result has become impossible, and the rewards are paid out immediately per the set rules and odds. Through CGA Alliance Protocol, anyone can introduce his/her games to CGA Crypto Games.
  • CGA Casino Games has enabled real time betting with Cryptocurrency by having offline casinos online including baccarat, Sic Bo, and slots. Users can bet simultaneously while watching streaming videos of casino games taking place offline. In particular, Ultra Low Latency streaming provides the most realistic feeling ever. Users can directly bet cryptocurrency in each game (table) account wallet and receive the rewards per result. Sportsbook offers the same odds as Pinnacle and BBIN, and users can bet live with cryptocurrency.


  1. Introduction

    These terms and conditions and the documents referred to below (the "Terms") apply to the use of the current website (the "Website") and its related or connected services (collectively, the "Service"). You should carefully review these Terms as they contain important information concerning your rights and obligations regarding the use of the Website and form a binding legal agreement between you - our customer (the "Customer"), and us (the "Website"). By using this Website and/or accessing the Service, you, whether you are a guest or a registered user with an account (“Account”), agree to be bound by these Terms, together with any amendments, which may be published from time to time. If you do not accept these Terms, you should refrain from accessing the Service and using the Website.
  2. General Terms

    We reserve the right to revise and amend the Terms (including any documents referred to and linked to below) at any time. You should visit this page periodically to review the Terms and Conditions. Amendments will be binding and effective immediately upon publication on this Website. If you object to any such changes, you must immediately stop using the Service. Your continued use of the Website following such publication will indicate your agreement to be bound by the Terms as amended. Any bets not settled prior to the changed Terms taking effect will be subject to the pre-existing Terms. If the Terms and Conditions of CGA Games are updated, the platform will notify you and ask you to confirm your consent.
  3. General Provisions

    1. Term of agreement These Terms shall remain in full force and effect while you access or use the Service or are a Customer or visitor of the Website. These Terms will survive the termination of your Account for any reason.
    2. Waiver. No waiver by us, whether by conduct or otherwise, of a breach or threatened breach by you of any term or condition of these Terms shall be effective against, or binding upon, us unless made in writing and duly signed by us, and, unless otherwise provided in the written waiver, shall be limited to the specific breach waived. The failure of us to enforce at any time any term or condition of these Terms shall not be construed to be a waiver of such provision or of the right of us to enforce such provision at any other time.
    3. Acknowledgement. By hereafter accessing or using the Service, you acknowledge having read, understood, and agreed to each and every paragraph of these Terms. As a result, you hereby irrevocably waive any future argument, claim, demand, or proceeding to the contrary of anything contained in these Terms.
    4. Language. In the event of there being a discrepancy between the English language version of these rules and any other language version, the English language version will be deemed to be correct.
    5. Entire agreement. These Terms constitute the entire agreement between you and us with respect to your access to and use of the Service and supersede all other prior agreements and communications, whether oral or written with respect to the subject matter hereof.
  4. Registration

    1. To access our betting service, you are required to complete the application for the registration of an account as set out on the Site.
    2. You agree that at all times when using the Service:
    3. Before using the Service, you must personally complete the registration form and read and accept these Terms. Additionally, you will need to fund your Service Account using the CGA payment method only on our Website.
    4. If You register via email You have to provide accurate contact information, inclusive of a valid email address (“Registered Email Address”), and update such information in the future to keep it accurate. It is your responsibility to keep your contact details up to date on your Account. Failure to do so may result in you failing to receive important Account related notifications and information from us, including changes we make to these Terms. We identify and communicate with our Customers via their Registered Email Address. It is the responsibility of the Customer to maintain an active and unique email account, to provide us with the correct email address, and to advise the Company of any changes in their email address. Each Customer is wholly responsible for maintaining the security of his Registered Email Address to prevent the use of his Registered Email Address by any third party. Company shall not be responsible for any damages or losses deemed or alleged to have resulted from communications between Company and the Customer using the Registered Email Address. We will immediately suspend your Account upon written notice to you to this effect if you intentionally provide false or inaccurate personal information.
    5. You are only allowed to register one Account with the Service. Accounts are subject to immediate closure if it is found that you have multiple Accounts registered with us. This includes the use of representatives, relatives, associates, affiliates, related parties, connected persons, and/or third parties operating on your behalf.
    6. You must keep your password for the Service confidential. Provided that the Account information requested has been correctly supplied, we are entitled to assume that bets, deposits, and withdrawals have been made by you. We advise you to change your password on a regular basis and never disclose it to any third party. It is your responsibility to protect your password and any failure to do so shall be at your sole risk, expense and responsibility. You may log out of the Service at the end of each session. If you believe any of your Account Information is being misused by a third party, or your Account has been hacked into, or your password has been discovered by a third party, you must notify us immediately. You must notify us if your Registered Email Address has been hacked into, we may, however, require you to provide additional information/ documentation so that we can verify your identity. We will immediately suspend your Account once we are aware of such an incident. In the meantime, you are responsible for all activity on your Account including third-party access, regardless of whether or not their access was authorized by you.
    7. You must not at any time transmit any content or other information on the Service to another Customer or any other party by way of screen capture (or another similar method), nor display any such information or content in a frame or in any other manner that is different from how it would appear if such Customer or third party had typed the URL for the Service into the browser line.
    8. We are under no obligation to open an Account for you and our website sign-up page is merely an invitation to treat. It is entirely within our sole discretion whether or not to proceed with the opening of an Account for you and, should we refuse to open an Account for you, we are under no obligation to provide you with a reason for the refusal.
    9. Upon receipt of your application, we may be in touch to request further information and/ or documentation from you in order for us to comply with our regulatory and legal obligations.
    10. Users who register via mail, need to verify their account (via mail). If it will not be done within 30 days, we will delete this account. The company reserves the right to change this period.
    11. We allow only one account per e-mail address, wallet, etc. If more players wish to use the same account, exceptions can be made after proving the identity of all the connected account users. It is necessary to indicate correct and real names. Players who created multiple accounts with the sole intention of taking advantage of our bonus promotions (if any) will not be eligible to receive any winnings made with our bonuses. Furthermore, their accounts will be blocked upon recognition without prior notice.
    12. A player can have only one account. All duplicate player accounts will be counted as “duplicates” and will be closed immediately. Any winnings, bonuses, and returns that you have gained from the duplicate account we call into question, and also, we may reclaim it. You will return to us all demanded funds, which have been withdrawn from your duplicate account.
  5. Identification

    1. If you do not confirm that you are already 21 years old, the Company has the right to freeze your account until you prove your age. If it is proved that you are younger than 21 years old and you did some actions on the Website, the provisions of Article 17 shall apply.
    2. If you breach these Terms, or we have a reasonable suspicion that you did so, we may with or without prior notice to you terminate your account. In such a case, all your outstanding bets will be canceled and your account will be closed, and we may also confiscate and recover from your account balance the amount of the winnings awarded or paid to you and all bonuses, bonus money, and other incentives, which you shall forfeit in such a case. Following this, on your request and subject to our discretion, we will return the remainder of the real money balance of your account (if any) to you, subject to reasonable charges, regulatory obligations, and our ability to do so using the payment method we verified as belonging solely to you.
  6. Your Account

    1. We may close or suspend an Account if you are not or we reasonably believe that you are not complying with these Terms, or to ensure the integrity or fairness of the Service or if we have other reasonable grounds to do so. We may not always be able to give you prior notice. If we close or suspend your Account due to you not complying with these Terms, we may cancel and/or void any of your bets and withhold any money in your account (including the deposit).
    2. We reserve the right to close or suspend any Account without prior notice and without returning all funds. Contractual obligations already matured will however be honored.
    3. We reserve the right to refuse, restrict, cancel or limit any wager at any time for whatever reason, including any bet perceived to be placed in a fraudulent manner in order to circumvent our betting limits and/or our system regulations.
    4. If any amount is mistakenly credited to your Account it remains our property and when we become aware of any such mistake, we shall notify you and the amount will be withdrawn from your Account.
    5. You must inform us as soon as you become aware of any errors with respect to your Account. In the event we deem in our sole discretion that you have been taking unfair advantage of any bonuses or have executed any other act in bad faith in relation to a bonus, promotion offered on the Website, we shall have the right to block or terminate your account and, in such circumstances, we shall be under no obligation to refund you any funds that may be in your Account.
    6. Should you wish to close your account with us, please send an email from your Registered Email Address to our Customer Support Department via the links on the Website.
    7. CGA Games keeps the data on the betting history for not longer than 30 days.
    8. When the User makes a request for the account closure, the User accepts the fact that their account is not going to be ever unlocked. It is pretty advisable to withdraw all of your funds before closing the account.
  7. Inactive Accounts

    CGA Games does not block or suspend Inactive accounts (an account that has not been used for a long period of time).
  8. Your Obligations

    You acknowledge that at all times when accessing the Website and using the Service:
    1. You are over 21, or of the legal age at which gambling or gaming activities are allowed under the law or jurisdiction that applies to you. We reserve the right to request proof of age documents from you at any time.
    2. You are of legal capacity and can enter into a binding legal agreement with us. You must not access the Website or utilize the Service if you are not of legal capacity.
    3. You are aware that the right to access and use the Website and any products there offered, may be considered illegal in certain countries. We are not able to verify the legality of service in each and every jurisdiction, consequently, you are responsible in determining whether your accessing and using our website is compliant with the applicable laws in your country and you warrant to us that gambling is not illegal in the territory where you reside.
    4. When placing bets you may lose some or all of your money deposited to the Service in accordance with these Terms and you will be fully responsible for that loss.
    5. When placing bets you must not use any information obtained in breach of any legislation in force in the country in which you were when the bet was placed.
    6. You are not acting on behalf of another party or for any commercial purposes, but solely on your own behalf as a private individual in a personal capacity.
    7. You must not either attempt to manipulate any market or element within the Service in bad faith nor in a manner that adversely affects the integrity of the Service or us.
    8. You must generally act in good faith in relation to the use of the Service at all times and for all bets made using the Service.
    9. You, or, if applicable, your employees, employers, agents, or family members, are not registered as an Affiliate in our Affiliate program.
    10. While using CGA Games at any time you consent to provide us only true, real, and objective data on default and when We request it.
    11. You understand the volatility of the crypto market and you accept the possibility of your currency/currencies price changing.
    12. You are a mentally competent person and you do not suffer from gambling addiction. In case a person with such a problem enters the Site - the responsibility lies on their side only.
    13. You agree not to use any third-party software in any of the subdivisions of CGA Games as well as not to abuse any game/functioning bugs found on the platform.
  9. Restricted use

    You must not use the Service:
    1. If you are under the age of 21 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you) or if you are not legally able to enter into a binding legal agreement with us or you acting as an agent for, or otherwise on behalf, of a person under 21 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you);
    2. To collect nicknames, e-mail addresses, and/or other information of other Customers by any means (for example, by sending spam, other types of unsolicited emails, or the unauthorized framing of, or linking to, the Service);
    3. To disrupt or unduly affect or influence the activities of other Customers or the operation of the Service generally;
    4. To promote unsolicited commercial advertisements, affiliate links, and other forms of solicitation which may be removed from the Service without notice;
    5. In any way which, in our reasonable opinion, could be considered as an attempt to: (i) cheat the Service or another Customer using the Service; or (ii) collude with any other Customer using the Service in order to obtain a dishonest advantage;
    6. To scrape our odds or violate any of our Intellectual Property Rights;
    7. For any unlawful activity whatsoever;
    8. Creating multiple accounts for the purpose of collusion, fraud, Service abuse, and/or any kind of Service manipulation is prohibited and may result in account closure.
    9. You cannot sell or transfer your account to third parties, nor can you acquire a player account from a third party.
    10. We may immediately terminate your Account upon written notice to you if you use the Service for unauthorized purposes. We may also take legal action against you for doing so in certain circumstances.
    11. Restrictions to the use of the third-party products (Live, Table Games and Slots, etc.) are set on the side of the product provider and are not under the control of the CGA Games side.
  10. Payment Transactions and Processors

    1. Before making a deposit the User has to be sure of the correctness of the chain of the token he/she is depositing as well as meeting the minimal amount of deposit to make sure the deposit will be credited and reflected on the balance. In case a mistake in the deposit/withdrawal is done by the user - the responsibility lies on their side only.
    2. All transactions made on our site might be checked to prevent money laundering or terrorism financing activity. Suspicious transactions will be reported to the relevant authority.
  11. Deposit of Funds

    1. Platform has no minimum deposit amount. The maximum deposit amount is not limited. CGA Games doesn't have any fee for deposits but it will depend on the exchange rate. Some of the deposits may take some time related to the network hash rate.
    2. You are responsible for your own wallet charges that you may incur due to depositing funds with us.
    3. You agree to fully pay any and all payments and charges due to us or to payment providers in connection with your use of the Service. You further agree not to make any charge-backs or renounce or cancel or otherwise reverse any of your deposits, and in any such event you will refund and compensate us for such unpaid deposits including any expenses incurred by us in the process of collecting your deposit, and you agree that any winnings from wagers utilizing those charged back funds will be forfeited.
    4. Funds originating from criminal and/or illegal and/or unauthorized activities must not be deposited to the Site.
    5. We do not offer refunds for deposits made in CGA Games, except provided herein. By depositing money, you agree not to make any charge-backs, reversals, refunds, or otherwise cancel any deposits into your Account, and agree to refund and compensate us for unpaid deposits.
  12. Withdrawal of Funds

    1. The responsibility for withdrawing the funds lies with the User only and the Site does not refund the funds that may occur as lost funds in case the receiving wallet/platform doesn’t accept transactions from smart-contract, any definite coins, or in case the user chose the wrong chain of transfer.
  13. Rules of Play, refunds, and cancellations in Sports betting

    1. The winner of an event will be determined on the date of the event's settlement, and we will not recognize protested or overturned decisions for wagering purposes.
    2. CGA Games reserves the right to refuse any bet or part of a bet without providing a reason at any time.
    3. In the situations where the bet or odds were calculated incorrectly (due to human error, system error, or mistakes made by the referring results source), we will reset/correct the results.
    4. If a match result is overturned for any reason by the governing body of the match within the payout period, then all money will be refunded.
    5. If a draw occurs in a game where a draw option is offered, all stakes on a team win or lose will be lost. If a draw option is not offered, then everyone receives a refund in the outcome of a draw in the match. And if a draw option has not been made available, then extra time will count, if played.
    6. Minimum and maximum wager amounts on all events will be determined by the bookmaker/producers and are subject to change without prior written notice. We also reserve the right to adjust limits on individual Accounts as well.
    7. Customers are solely responsible for their own Account transactions. Once a transaction is complete, it cannot be changed. We do not take responsibility for missing or duplicate wagers made by the Customer and will not entertain discrepancy requests because a play is missing or duplicated. Customers may review their transactions in the History (my bets) section of the site after each session to ensure all requested wagers were accepted.
    8. A matchup will have action as long as the two teams are correct, and regardless of the League header in which it is placed on our Website.
    9. The start dates and times displayed on the Website for eSport matches are an indication only and are not guaranteed to be correct. If a match is suspended or postponed, and not resumed within 72 hours from the actual scheduled start time, the match will have no action and wagers will be refunded. The exception being any wager on whether a team/player advances in a tournament or wins the tournament, will have action regardless of a suspended or postponed match.
    10. The statistics of the official scoring provider or the official website of the respective competition or match are used to calculate bets. If statistics from the official scoring provider or the official website are not available, or if there are clear indications that statistics from the official scoring provider or official website are incorrect, we will wait for the official result to calculate the markets. CGA Games reserves the right to recalculate bets, the result of which has been changed after the end of the event or incorrectly calculated before.
    11. If an event is posted by us with an incorrect date, all wagers have action based on the date announced by the governing body.
    12. If a team is using stand-ins, the result is still valid as it was the team's choice to use the stand-ins.
    13. The Company reserves the right to remove events, markets, and any other products from the Website.
    14. You acknowledge to read and accept the rules of the participating websites for the acceptance/cancellation of bets.
    15. You are eligible to participate in rebate programs. Said bonus programs, as to their conditions, amount and issuance, shall be subject to the discretion of CGA Games.
  14. Errors

    1. In the event of an error or malfunction of our system or processes, all bets are rendered void. You are under an obligation to inform us immediately as soon as you become aware of any error with the Service. In the event of communication or system errors or bugs or viruses occurring in connection with the Service and/or payments made to you as a result of a defect or error in the Service, we will not be liable to you or to any third party for any direct or indirect costs, expenses, losses or claims arising or resulting from such errors, and we reserve the right to void all games/bets in question and take any other action to correct such errors.
    2. We make every effort to ensure that we do not make errors in posting bookmaker lines. However, if as a result of human error or system problems a bet is accepted at an odd that is: materially different from those available in the general market at the time the bet was made; or clearly incorrect given the chance of the event occurring at the time the bet was made then we reserve the right to cancel or void that wager or to cancel or void a wager made after an event has started.
  15. Matters Beyond Our Control

    1. We cannot be held liable for any failure or delay in providing the Service due to an event of Force Majeure which could reasonably be considered to be outside our control despite our execution of reasonable preventative measures such as: an act of God; trade or labor dispute; power cut; act, failure or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party.
    2. We will not be liable for any resulting loss or damage that you may suffer. In such an event, we reserve the right to cancel or suspend the Service without incurring any liability.
  16. Liability

    1. To the extent permitted by applicable law, we will not compensate you for any reasonably foreseeable loss or damage (either direct or indirect) you may suffer if we fail to carry out our obligations under these terms unless we breach any duties imposed on us by law (including if we cause death or personal injury by our negligence) in which case we shall not be liable to you if that failure is attributed to: (I) Your own fault; (II) A third party unconnected with our performance of these terms (for instance problems due to communications network performance, congestion, and connectivity or the performance of your computer equipment); or (III) Any other events which neither we nor our suppliers could have foreseen or forestalled even if we or they had taken reasonable care. As this service is for consumer use only, we will not be liable for any business losses of any kind.
    2. We strongly recommend that You: (I) Take care to verify the suitability and compatibility of the service with your own computer equipment prior to use; and (II) Take reasonable precautions to protect yourself against harmful programs or devices including through installation of antivirus software.
  17. Gambling By Those Under Age

    1. If we suspect that you are currently under 21 years or were under 21 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you) when you placed any bets through the Service your Account will be suspended (locked) to prevent you placing any further bets or making any withdrawals from your Account. We will then investigate the matter, including whether you have been betting as an agent for, or otherwise on behalf of, of a person under 21 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you). If have found that you: (a) are currently; (b) were under 21 years or below the majority age which applies to you at the relevant time; or (c) have been betting as an agent for or at the behest of a person under 21 years or below the majority age which applies: all winnings currently or due to be credited to your Account will be retained; all winnings gained from betting through the Service while being under age must be paid to us on demand (if you fail to comply with this provision we will seek to recover all costs associated with recovery of such sums); and/or any monies deposited in your Account which are not winnings will be returned to you OR retained until you turn 21 years old at our sole discretion. We reserve the right to deduct payment transaction fees from the amount to return, including transaction fees for deposits to your CGA Games account which we covered.
    2. This condition also applies to you if you are over the age of 21 years, but you are placing your bets within a jurisdiction that specifies a higher age than 21 years for legal betting and you are below that legal minimum age in that jurisdiction.
    3. In the event we suspect you are in breach of the provisions of this Clause or are attempting to rely on them for a fraudulent purpose, we reserve the right to take any action necessary in order to investigate the matter, including informing the relevant law enforcement agencies.
  18. Intellectual Property

    1. Any unauthorized use of our name and logo may result in legal action being taken against you.
    2. As between us and you, we are the sole owners of the rights in and to the Service, our technology, software, and business systems (the "Systems") as well as our odds. you must not use your personal profile for your own commercial gain (such as selling your status update to an advertiser); and when selecting a nickname for your Account we reserve the right to remove or reclaim it if we believe it appropriate.
    3. You may not use our URL, trademarks, trade names and/or trade dress, logos ("Marks"), and/or our odds in connection with any product or service that is not ours, that in any manner is likely to confuse Customers or in the public or that in any manner disparages us.
    4. Except as expressly provided in these Terms, we and our licensors do not grant you any express or implied rights, license, title, or interest in or to the Systems or the Marks and all such rights, license, title, and interest specifically retained by us and our licensors. You agree not to use any automatic or manual device to monitor or copy web pages or content within the Service. Any unauthorized use or reproduction may result in legal action being taken against you.
  19. License Agreement

    1. CGA Games is legally licensed under Philippine Amusement and Gaming Corporation and offers players a variety of online casino games, including sports, slots, table games and live casino games, available to play on a number of different devices. We provide high-standard and comprehensive personal privacy and confidentiality measures and a high-strength fund security system.
    2. Subject to these Terms and your compliance with them, we grant to you a non-exclusive, limited, non-transferable, and non-sublicensable license to access and use the Service for your personal non-commercial purposes only. Our license to you terminates if our agreement with you under these Terms ends.
    3. Save in respect of your own content, you may not under any circumstances modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or in any other manner exploit, the Service and/or any of the content thereon or the software contained therein, except as we expressly permit in these Terms or otherwise on the Website. No information or content on the Service or made available to you in connection with the Service may be modified or altered, merged with other data, or published in any form including for example screen or database scraping and any other activity intended to collect, store, reorganize or manipulate such information or content.
    4. Any non-compliance by you with this Clause may also be a violation of our or third parties’ intellectual property and other proprietary rights which may subject you to civil liability and/or criminal prosecution.
  20. Your Conduct and Safety

    1. For your protection and protection of all our Customers, the posting of any content on the Service, as well as conduct in connection therewith and/or the Service, which is in any way unlawful, inappropriate or undesirable is strictly prohibited (“Prohibited Behavior”).
    2. If you engage in Prohibited Behavior, or we determine in our sole discretion that you are engaging in Prohibited Behavior, your Account and/or your access to or use of the Service may be terminated immediately without notice to you. Legal action may be taken against you by another Customer, other third party, enforcement authorities, and/or us with respect to you having engaged in Prohibited Behavior.
    3. If you find or suspect that the player is cheating, colluding, or undertaking fraudulent activities, please inform our representative immediately. The Company reserves the right to terminate games or events in each of the above cases and in any other instances to avoid fraud.
    4. The above list of Prohibited Behavior is not exhaustive and may be modified by us at any time or from time to time. We reserve the right to investigate and to take all such actions as we in our sole discretion deem appropriate or necessary under the circumstances, including without limitation deleting the Customer’s posting(s) from the Service and/or terminating their Account, and take any action against any Customer or third party who directly or indirectly in, or knowingly permits any third party to directly or indirectly engage in Prohibited Behavior, with or without notice to such Customer or third party.
    5. Prohibited Behavior includes, but is not limited to, accessing or using the Service to:
      • promote or share information that you know is false, misleading, or unlawful;
      • conduct any unlawful or illegal activity, such as, but not limited to, any activity that furthers or promotes any criminal activity or enterprise, violates another Customer's or any other third party’s privacy or other rights or that creates or spreads computer viruses;
      • harm minors in any way;
      • transmit or make available any content that is unlawful, harmful, threatening, abusive, tortuous, defamatory, vulgar, obscene, lewd, violent, hateful, or racially or ethnically or otherwise objectionable;
      • transmit or make available any content that the user does not have a right to make available under any law or contractual or fiduciary relationship, including without limitation, any content that infringes a third party’s copyright, trademark or other intellectual property and proprietary rights;
      • transmit or make available any content or material that contains any software virus or other computer or programming code (including HTML) designed to interrupt, destroy or alter the functionality of the Service, its presentation, or any other website, computer software, or hardware;
      • interfere with, disrupt or reverse engineer the Service in any manner, including, without limitation, intercepting, emulating or redirecting the communication protocols used by us, creating or using cheats, mods or hacks or any other software designed to modify the Service, or using any software that intercepts or collects information from or through the Service;
      • retrieve or index any information from the Service using any robot or another automated mechanism;
      • participate in any activity or action that, in the sole and entire unfettered discretion of us results or may result in another Customer being defrauded or scammed;
      • transmit or make available any unsolicited or unauthorized advertising or mass mailing such as, but not limited to, junk mail, instant messaging, "spam", chain letters, pyramid schemes, or other forms of solicitations;
      • create Accounts on the Website by automated means or under false or fraudulent pretenses;
      • impersonate another Customer or any other third party;
      • using of the cheating and unfair advantages including system malfunction and errors, also using of bots (automatic players) or exploitation of the “errors’; criminal activities, including money laundering and other criminal intrusions.
  21. Links to Other Websites

    The Service may contain links to third-party websites that are not maintained by, or related to, us, and over which we have no control. Links to such websites are provided solely as a convenience to Customers and are in no way investigated, monitored, or checked for accuracy or completeness by us. Links to such websites do not imply any endorsement by us of, and/or any affiliation with, the linked websites or their content or their owner(s). We have no control over or responsibility for the availability nor their accuracy, completeness, accessibility, and usefulness. Accordingly, when accessing such websites, we recommend that you take the usual precautions when visiting a new website including reviewing their privacy policy and terms of use.
  22. Communications and Notices

    1. All communications and notices to be given under these Terms by you to us shall be sent using a Customer Support form on the Website.
    2. All communications and notices to be given under these Terms by us to you shall unless otherwise specified in these Terms, be either posted on the Website and/or sent to the Registered Email Address we hold on our system for the relevant Customer. The method of such communication shall be in our sole and exclusive discretion.
    3. All communications and notices to be given under these Terms by either you or us, shall be in writing in the English language and must be given to and from the Registered Email Address in your Account.
    4. From time to time, we may contact you by email for the purpose of offering you information about betting, unique promotional offerings, and other information from CGA Games. You agree to receive such emails when you agree to these Terms when registering at the Website. You can opt-out of receiving such promotional offerings from us at any time by changing your account settings.
  23. Complaints

    1. If you have any concerns or questions regarding these Terms you should contact our Customer Service Department via the links on the Website and use your Registered Email Address in all communication with us. If a user has a complaint, you should write an email regarding a dispute to our customer service team at [email protected]
    2. Notwithstanding the foregoing, we take no liability whatsoever to you or to any third party when responding to any complaint that we received or took action in connection therewith.
    3. If a Customer is not satisfied with how a bet has been settled then the Customer should provide details of their grievance to our Customer Service Department. We shall use our reasonable endeavors to respond to queries of this nature within a few days (and in any event, we intend to respond to all such queries within 28 days of receipt).
    4. Disputes must be lodged within fourteen (14) days from the date the wager in question has been decided. No claims will be honored after this period. The Customer is solely responsible for their Account transactions.
    5. In the event of a dispute arising between you and us our Customer Service Department will attempt to reach an agreed solution. Should our Customer Service Department be unable to reach an agreed solution with you, the matter will be escalated to our management.
    6. Should all efforts to resolve a dispute to the Customer's satisfaction have failed, the Customer has the right to lodge a complaint with our licensing body.
  24. Assignment

    Neither these Terms nor any of the rights or obligations hereunder may be assigned by you without the prior written consent of us, which consent will not be unreasonably withheld. We may, without your consent, assign all or any portion of our rights and obligations hereunder to any third party provided such third party is able to provide a service of substantially similar quality to the Service by posting written notice to this effect on the Service.
  25. Breach of These Terms

    1. Without limiting our other remedies, we may suspend or terminate your Account and refuse to continue to provide you with the Service, in either case without giving you prior notice, if, in our reasonable opinion, you breach any material term of these Terms. Notice of any such action taken will, however, be promptly provided to you.
    2. You agree to fully indemnify, defend and hold harmless CGA Games and its shareholders, directors, agents, and employees from and against all claims, demands, liabilities, damages, losses, costs, and expenses, including legal fees and any other charges whatsoever, howsoever caused, that may arise as a result of: (i) your breach of this Agreement, in whole or in part; (ii) violation by you of any law or any third party rights; and (iii) use by you of the Service.